Privacy Policy
Haven in the Pines (HIP)
Last updated: 17/11/2025.
At Haven in the Pines (“HIP”, “we”, “our”, or “us”), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains what information we collect, how we use it, and the rights you have regarding your personal data when you use our website, make a reservation, or stay with us.
1. Information We Collect
1.1 Personal Information
We may collect the following personal data when you interact with HIP:
Full name
Email address
Phone number
Home address or billing address
Passport or ID information (as required by Vietnamese law for hotel guests)
Payment information (handled securely through our payment partners)
Reservation details and preferences
Any information you voluntarily provide through forms, email, or customer support
1.2 Automatically Collected Information
When you visit our website, we may collect:
IP address
Browser type and version
Device information
Pages visited, time spent, and referring URLs
Cookies and tracking technologies (see Section 7)
2. How We Use Your Information
HIP uses your personal data for the following purposes:
To process and manage reservations
To provide hospitality services during your stay
To communicate with you regarding your booking or inquiries
To improve our website, services, and guest experience
To comply with local regulations and legal obligations in Vietnam
To send marketing or promotional communications (only with your consent)
3. Legal Basis for Processing (Vietnam Requirements)
We process personal data under the following legal grounds:
Your consent
Performance of a contract (reservation or service)
Compliance with Vietnamese law, including guest registration with local authorities
Legitimate interests, such as improving customer experience and security
4. How We Share Your Information
We may share your personal data with:
Local Vietnamese authorities, as legally required for accommodation management
Payment processors (secure and compliant services only)
Service providers such as website hosting, analytics, or booking engine partners
Business partners involved in your stay (transportation, tour providers, etc.) — only with your approval
We never sell your personal information.
5. International Data Transfers
If your data is transferred or stored outside Vietnam, we take appropriate measures to ensure it is protected according to this Privacy Policy and applicable laws.
6. Data Retention
HIP retains personal information:
Only as long as necessary for the purposes listed above
As required by law or accounting obligations
Guest registration records follow mandatory Vietnamese regulations
After this period, data is securely deleted or anonymized.
7. Cookies & Tracking Technologies
We use cookies and similar technologies to:
Improve website functionality
Understand user behavior
Provide a personalized browsing experience
You can control cookie preferences through your browser settings.
8. Your Rights
Under applicable laws, you may have the right to:
Access your personal data
Request corrections or updates
Withdraw your consent
Request deletion (except data required by Vietnamese law)
Restrict or object to processing
Request a copy of your data
To exercise these rights, contact us at the email below.
9. Data Security
HIP uses reasonable administrative, technical, and physical safeguards to protect your personal data.
10. Links to Third-Party Websites
Our website may contain links to external sites. We are not responsible for the privacy practices of those sites.
11. Children’s Privacy
HIP does not knowingly collect personal data from individuals under 16 without parental consent.
12. Updates to This Policy
We may update this Privacy Policy periodically. The updated version will be posted on our website with the revised “Last updated” date.
13. Contact Us
If you have questions or requests regarding this Privacy Policy or your personal data, please contact us:
Haven in the Pines (HIP)
Email: xinchao@haveninthepines.com
Phone: +084 8665 586
Address: Nhánh trái đường, Hoa Phượng Tím, Phường Xuân Hương, Đà Lạt, Lâm Đồng