Privacy Policy

Haven in the Pines (HIP)
Last updated: 17/11/2025.

At Haven in the Pines (“HIP”, “we”, “our”, or “us”), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains what information we collect, how we use it, and the rights you have regarding your personal data when you use our website, make a reservation, or stay with us.

1. Information We Collect

1.1 Personal Information

We may collect the following personal data when you interact with HIP:

  • Full name

  • Email address

  • Phone number

  • Home address or billing address

  • Passport or ID information (as required by Vietnamese law for hotel guests)

  • Payment information (handled securely through our payment partners)

  • Reservation details and preferences

  • Any information you voluntarily provide through forms, email, or customer support

1.2 Automatically Collected Information

When you visit our website, we may collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited, time spent, and referring URLs

  • Cookies and tracking technologies (see Section 7)

2. How We Use Your Information

HIP uses your personal data for the following purposes:

  • To process and manage reservations

  • To provide hospitality services during your stay

  • To communicate with you regarding your booking or inquiries

  • To improve our website, services, and guest experience

  • To comply with local regulations and legal obligations in Vietnam

  • To send marketing or promotional communications (only with your consent)

3. Legal Basis for Processing (Vietnam Requirements)

We process personal data under the following legal grounds:

  • Your consent

  • Performance of a contract (reservation or service)

  • Compliance with Vietnamese law, including guest registration with local authorities

  • Legitimate interests, such as improving customer experience and security

4. How We Share Your Information

We may share your personal data with:

  • Local Vietnamese authorities, as legally required for accommodation management

  • Payment processors (secure and compliant services only)

  • Service providers such as website hosting, analytics, or booking engine partners

  • Business partners involved in your stay (transportation, tour providers, etc.) — only with your approval

We never sell your personal information.

5. International Data Transfers

If your data is transferred or stored outside Vietnam, we take appropriate measures to ensure it is protected according to this Privacy Policy and applicable laws.

6. Data Retention

HIP retains personal information:

  • Only as long as necessary for the purposes listed above

  • As required by law or accounting obligations

  • Guest registration records follow mandatory Vietnamese regulations

After this period, data is securely deleted or anonymized.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality

  • Understand user behavior

  • Provide a personalized browsing experience

You can control cookie preferences through your browser settings.

8. Your Rights

Under applicable laws, you may have the right to:

  • Access your personal data

  • Request corrections or updates

  • Withdraw your consent

  • Request deletion (except data required by Vietnamese law)

  • Restrict or object to processing

  • Request a copy of your data

To exercise these rights, contact us at the email below.

9. Data Security

HIP uses reasonable administrative, technical, and physical safeguards to protect your personal data.

10. Links to Third-Party Websites

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites.

11. Children’s Privacy

HIP does not knowingly collect personal data from individuals under 16 without parental consent.

12. Updates to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on our website with the revised “Last updated” date.

13. Contact Us

If you have questions or requests regarding this Privacy Policy or your personal data, please contact us:

Haven in the Pines (HIP)
Email: xinchao@haveninthepines.com
Phone: +084 8665 586
Address: Nhánh trái đường, Hoa Phượng Tím, Phường Xuân Hương, Đà Lạt, Lâm Đồng